Returns
At MadeMeasure, we believe in the power of meaningful making and creating beautiful products designed to last. Our return policy reflects our commitment to quality, sustainability, and reducing waste.
At MadeMeasure, we encourage thoughtful purchases to help reduce waste and celebrate the beauty of intentional design. Thank you for choosing to create spaces that inspire and endure.
- While we don’t offer refunds for change of mind or incorrectly ordered items, we’re happy to provide an exchange or store credit for eligible returns.
- Items must be returned in their original, unused condition to qualify.
- If your item doesn't meet our high standards of quality, we'll make it right. Please contact us within 3 days of receiving your order at [email address] to report a fault.
- Once your return is approved, you'll receive instructions, and the item must be sent back within 7 working days.
- All items must be returned in new, unused, unmarked, and resaleable condition to be eligible for exchange or store credit.
- Returns must include tracking information.
- Customers are responsible for postage and handling expenses related to exchanges or store credits.
- Refunds for faulty items will exclude the original shipping cost.
- As custom and bespoke orders are thoughtfully crafted to your specifications, they are non-refundable and cannot be exchanged.